Terms of Use – TragoCRM

Effective date: November 1st, 2025

Legal entity: FZolutions, LLC (“TragoCRM,” “we,” “us,” or “our”)

Website & Service: tragocrm.com and related apps, APIs, and services (collectively, the “Service”).

You: the person or entity using the Service (“you” or “Customer”).

By creating an account, starting a trial, or using the Service, you agree to these Terms.

1) Eligibility & Accounts

• You must be at least 18 and able to form a binding contract.
• You are responsible for the security of your account, users, and credentials. Notify us immediately of unauthorized use.
• If you register on behalf of a company, you represent that you have authority to bind that company.

2) Subscriptions, Trials, Billing & Taxes

• Plans & Renewal. Paid plans are subscription-based and auto-renew unless cancelled.
• Free Trial. If offered, trials end on the stated date; continued use converts to a paid plan unless you cancel.
• Fees. Prices are shown at checkout or on the Pricing page and are charged in the displayed currency. Fees are non-refundable except where required by law or expressly stated otherwise.
• Payment Processor. We use third-party processors (e.g., Stripe) to collect payments; their terms may apply.
• Taxes. You are responsible for all applicable taxes, duties, and government charges.

3) Permitted Use & Acceptable Use Policy

You may use the Service only for lawful business purposes and in accordance with this Policy. You will not:

a) copy, modify, or create derivative works of the Service;

b) reverse engineer or attempt to extract source code;

c) access the Service to build a competing product;

d) interfere with or disrupt the Service or its security;

e) upload malware, spam, or illegal content;

f) misuse email/SMS/push features for unsolicited or abusive messages;

g) infringe the rights of others (privacy, IP, or contractual rights).

We may suspend or terminate access for violations.

4) Customer Data & Privacy

• Customer Data means data you submit to the Service (clients, employees, projects, invoices, files, etc.). You retain ownership of Customer Data.
• You grant us a limited right to process Customer Data to provide, secure, and improve the Service.
• We handle personal information as described in our Privacy Policy (incorporated by reference).
• You are responsible for obtaining any necessary consents from your users/contacts and for the accuracy and legality of Customer Data.

5) Security

We use administrative, technical, and physical safeguards designed to protect Customer Data. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

6) Third-Party Services & Integrations

The Service may interoperate with third-party products (e.g., Slack, PayPal, OneSignal, Pusher). Those services are provided by third parties under their own terms and privacy policies. We are not responsible for third-party services and may enable/disable integrations at any time.

7) Content & IP Rights

• Our IP. The Service, including software, UI/UX, logos, and documentation, is owned by TragoCRM and protected by copyright, trademark, and other laws. No rights are granted except as stated here.
• License to You. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term.
• Feedback. If you provide feedback, you grant us a royalty-free, worldwide, irrevocable license to use it.

8) Availability & Modifications

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. We may change features, impose limits, or discontinue parts of the Service with reasonable notice where practicable.

9) Confidentiality

Each party may access the other’s confidential information. The receiving party will protect such information using reasonable care and will use it only to fulfill these Terms. Confidentiality does not apply to information that is public, independently developed, or rightfully received from a third party.

10) Compliance & Export

You will comply with all applicable laws and regulations, including export controls and sanctions. You represent that you are not located in an embargoed country and are not on a restricted party list.

11) Warranty Disclaimer

THE SERVICE AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAGOCRM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

12) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• TRAGOCRM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS/REVENUE/GOODWILL/DATA;
• OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE AMOUNT YOU PAID TO TRAGOCRM FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
• Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the maximum extent permitted.

13) Indemnification

You will defend, indemnify, and hold harmless TragoCRM and its affiliates, officers, directors, and employees from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service, (b) Customer Data, or (c) your breach of these Terms or applicable law.

14) Term & Termination

• These Terms apply from your first use of the Service and continue during your subscription.
• You may cancel at any time via the account settings; cancellation takes effect at the end of the current billing period.
• We may suspend or terminate for material breach, unlawful use, or non-payment.
• Upon termination, your access ends; we may delete Customer Data after a reasonable retention period unless prohibited by law. You may export your data before termination where export tools are available.

15) Changes to Terms

We may update these Terms from time to time. If changes are material, we will provide notice (e.g., by email or in-app). The updated Terms are effective when posted; continued use after the effective date constitutes acceptance.

16) Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Minnesota, USA, without regard to conflict-of-laws rules.

Venue. Courts located in Hennepin County, Minnesota shall have exclusive jurisdiction. (If you prefer arbitration instead, say the word and I’ll swap in an arbitration clause.)

17) Miscellaneous

• Entire Agreement. These Terms, the Privacy Policy, and any order form comprise the entire agreement and supersede prior agreements.
• Assignment. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger, acquisition, or asset sale.
• Severability. If any provision is unenforceable, the remainder remains in effect.
• Waiver. Failure to enforce a provision is not a waiver.
• Notices. We may send notices to the email on your account. Legal notices to us: legal@tragocrm.com



18) Contact

Questions about these Terms?

TragoCRM Legal

Email: Info@FZolutions.com

Address: Minneapolis, MN 55401